PocketFolders.com stands behind the quality of our products and wants you to be completely satisfied with your order. If for any reason you are not, please contact your Dedicated Account Manager at 1(800) 989-2181, Monday through Friday, 8:30 – 5:30 CST.
Before returning any merchandise, please speak with your Dedicated Account Manager to receive a Return Authorization (RA), the appropriate shipping address and other instructions.
Credit will be posted to your account or a refund issued upon receipt and inspection of any authorized returned materials.
If your order is custom printed, a full refund will not be given unless the order is defective and/or misprinted.
ORDERS RETURNED WITHOUT PRIOR APPROVAL WILL NOT BE ACCEPTED.
To ensure your satisfaction with the quality of the items you receive, we encourage you to request a sample prior to placing your orders. By ordering with PocketFolders.com, you are stating that you are aware product variations may occur as a result of manufacturing processes, and that such variations are not flaws. All imprinted goods will be assessed for their tolerance within industry printing standards.
To be granted a full refund for any reason you must contact your Dedicated Account Manager within 30 days of receipt of your order. If a refund is granted, your items must be returned in new condition with original packaging and accessories.
If items are damaged during shipping, or are otherwise found to be broken or mechanically defective, we simply ask that the damaged or broken items be returned to us for inspection before we will issue a refund or credit. In some cases, emailed photos of the packing materials and the damaged goods may be requested by your Dedicated Account Manager.
In cases of damage, PocketFolders.com is responsible for replacing the damaged items only, not the entire order.