What are your payment terms?
How long will a custom printed job take?
Once our order is complete, what is the shipping process?
How long does it take to get a quote on a custom order?
How should I prepare my artwork?
What is the minimum order for a custom printed project?
What are over-runs and under-runs?
Who pays for customer corrections, alterations or cancellation?
Can you provide special color corrections to my file?
What are your policies for color variance?
Is a final proof included in the price?
Will you store artwork and archive our files for future use?
We’re in a hurry, can we RUSH this through?
Do you have a policy for damaged goods?
Do you offer foil and ink colors beyond what’s listed on your site?
What is your policy regarding mistakes/redo’s or errors?
Will you use our final product in your advertising?

Q. What are your payment terms?
A. Orders require 50% down and 50% upon delivery. We accept Mastercard, AMEX, Visa and Discover. All payments can be made through our site.

Q. How long will a custom printed job take?
A. Standard pocket folders can take as little as 5 working days in-house. Complex projects and larger quantities may take several weeks to complete.

Q. Once our order is complete, what is the shipping process?
A. All orders are F.O.B. our plant, Longmont, CO, via UPS ground. Other shipping options include 2nd day air or overnight delivery. Both of these options can be quite costly. We recommend investigating these costs before making your decision. Please review our Transit Chart for approximate ground delivery time, in days from our plant.

Q. How long does it take to get a quote on a custom order?
A. Most projects can be quoted within 24 hours.

Q. How should I prepare my artwork?
A. We accept both Macintosh and PC files. Please review our Checklist for more details. Complicated full color files work best if they are provided on disk and sent to us overnight. Simpler files (up to 50 mb.) can be submitted through the Send File page on our Web site.

Q. What is the minimum order for a custom printed project?
A. The minimum is 250, although it is more economical to start with a quantity of 1,000 and up.The unit cost is considerably less.

Q. What are over-runs and under-runs?
A. All orders are subjected to a quantity variance. This variance complies with printing trade customs and will not exceed 10%. Final billing will be charged or credited accordingly. Due to the number of production processes involved in the manufacturing process, it is not possible to determine the exact quantity we will complete. If you request NO OVERS it is possible your order could run short by more than 10%. You must request this in writing. EXACT QUANTITY or NO LESS THAN, add 10% to the price of your order for the special handling involved. You must request this in writing.

Q. Who pays for customer corrections, alterations or cancellation?
A. Customer corrections or alterations from the original instructions submitted will be at the customer’s expense. Any additional charges due to changes from the initial order must be approved by the customer. Any order canceled will be charged all costs for work to date along with any materials and paper re-stocking fees. A minimum cancellation charge is $50.00.

Q. Can you provide special color corrections to my file?
A. Color corrections can be accomplished electronically. Colors can be changed and unwanted items may be removed in most cases from the original file for an additional cost.

Q. What are your policies for color variance?
A. Because of the differences in equipment, and conditions between color proofing and pressroom operations, a reasonable variation in color between hard proofs and the completed job may occur. We print colors to industry standard specifications. Please visit Checklist for more information.

Q. Is a final proof included in the price?
A. Electronic (.PDF) proofs are included in all pricing. Hard copy proofs are available for an additional charge. Expediency in approval and return of proofs will improve turnaround times.

Q. Will you store artwork and archive our files for future use?
A. Upon completion of order all original furnished materials will be returned to the customer. Any preparatory materials (if applicable) produced by PocketFolders.com are available at your request for a nominal handling and shipping charge. We archive materials and files for a period of two years. Artwork can not be returned to customers who owe a past due amount.

Q. We’re in a hurry, can we RUSH this through?
A. For a rush charge, we will produce an order in less than standard production time. These charges vary depending on the item involved and complexity of production.

Q. Do you have a policy for damaged goods?
A. Claims against carrier for cartons damaged in transit or carton shortages are the responsibility of the consignee. Factory will provide documents or information to assist. Call for authorization to return any shipments.

Q. Do you offer foil and ink colors beyond what’s listed on your site?
A. Colors listed on our site are the most popular colors. You may choose any standard PMS color for no additional charge.

Q. What is your policy regarding mistakes/redo’s or errors?
A. Although we attempt to eliminate all mistakes, occasionally something may slip through. In the case of errors, our liability is specifically limited to the value of the product manufactured. Additionally, when redos are warranted, we will produce the product according to original specifications, without alterations. If changes need to be made on a redo, these will incur additional costs and are subject to approval.

Q. Will you use our final product in your advertising?
A. We reserve the right to use, in our advertising, any items we produce, unless you specify otherwise, in writing, at the time you place your order.